Shipping policy

Thank you for choosing One Party Rentals for your event needs. We strive to provide a smooth and timely delivery experience for all our clients. Please review our shipping and delivery policy below:

Standard Delivery Windows

Our standard drop-off windows are as follows:

  • Morning Window: 9:00 AM – 1:00 PM

  • Afternoon Window: 1:00 PM – 5:00 PM

We will do our best to accommodate your preferred time slot based on availability. While we cannot guarantee specific delivery times, we aim to meet your schedule as closely as possible. Special timing requests must be made in advance and may incur additional charges.

Delivery Fees

Delivery and pickup fees are calculated based on distance, order size, and delivery timing. These fees will be clearly stated during checkout. Additional charges may apply for:

  • After-hours delivery/pickup

  • Rush or same-day delivery

  • Deliveries involving stairs or elevator access

Order Cutoff and Minimums

  • Orders must be confirmed at least 48 hours prior to the event date to guarantee availability.

  • Minimum order requirements may apply for delivery depending on location.

Customer Responsibilities

  • Ensure someone is available on-site to accept the delivery within the scheduled window.

  • Provide accurate and detailed delivery instructions at checkout (e.g., gate codes, loading dock access, contact phone number).

  • Verify that all rented items are accounted for and in good condition upon arrival.

Pickup Policy

  • Pickup will typically occur within the same standard windows (9:00 AM – 1:00 PM or 1:00 PM – 5:00 PM) on the designated return day.

  • Items must be ready and repacked for collection as delivered unless teardown service has been arranged in advance.

Missed Deliveries or Pickups

If our delivery or pickup team arrives and is unable to complete service due to site inaccessibility or lack of preparedness, a re-delivery/re-pickup fee will apply.